Shipping policy

Shipping Policy

At PAWEXO, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • Australia: 8–18 business days

  • Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Rates

  • Free U.S. Shipping on orders over $50.

  • Shipping fees for orders below the free shipping threshold are calculated at checkout based on the destination and shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to become available after shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to help locate your order and provide an appropriate resolution whenever possible.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may be charged by your local customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the product and packaging. We will review your request and arrange a replacement or refund when appropriate.

Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact our customer support team. We are always happy to assist you.